Track record
16+ years delivering digital transformation and customer experience at scale.
Across Hyundai, Tata Motors, Mahindra, and Apollo Tyres — leading initiatives in AI, CX, and digital platforms.
Selected Experience
Hyundai Motor India
Enterprise-wide rollout · 600+ dealershipsLed enterprise-wide digital transformation and AI-led customer experience programs.
Mahindra & Mahindra
Process excellence · International marketsLed process excellence initiatives across international markets, enhancing efficiency and consistency.
Tata Motors
CS/SSI improvement · National scaleImproved customer satisfaction and drove measurable sales impact through CX transformation.
Apollo Tyres
Digital CX transformationTransformed customer experience operations through digital adoption.
Key achievements
Outcomes, not titles.
- Built industry-first digital platforms and customer journeys
- Delivered AI-led innovation in automotive customer experience
- Enabled digital sales across 600+ dealership networks
- Scaled initiatives impacting millions of users